Go from 2 hours a day on email to 15 minutes. Incoho classifies, drafts, and sends customer responses — learning from your corrections. You stay in control. The AI does the work.
30-day Pro trial. 2,000 emails. No credit card required.
Built for you
If you run a small ecommerce store and spend too much time answering the same customer emails, Incoho is for you.
You run the store yourself. Returns, shipping questions, and order status emails eat up your mornings. Incoho gives you that time back.
Your team juggles customer support alongside everything else. Let the AI handle the repetitive replies so your team can focus on growth.
$10K-$500K revenue. You need better support but can't justify $300/mo for Zendesk. Incoho starts at $49/mo.
How it works
STEP 01
IMAP/SMTP — works with Gmail, Outlook, Zoho, Titan, any provider. Enter your credentials and you're live in 2 minutes.
STEP 02
9 smart categories. Learns your brand voice. Uses your discount codes and policies from the knowledge base. Gets smarter from your feedback.
STEP 03
One-click approve from your dashboard. Edit inline. Or enable auto-send for high-confidence replies. Full conversation threading built in.
Universal compatibility
Connect via standard IMAP/SMTP. No OAuth setup, no app passwords, no special configuration. If you can send and receive email, Incoho works.
Features
9 categories out of the box, plus custom. The AI learns from every correction you make.
Drafts use YOUR policies, coupon codes, and tone from the knowledge base. Sounds like you, not a robot.
Full conversation history for every email. Reply to customers without ever leaving Incoho.
Track automation rate, time saved, and category breakdown. See exactly how Incoho is performing.
Auto-send only activates after 5 manual approvals per category. Angry customers are always escalated to you.
Find any email instantly with full-text search. Approve or archive multiple emails at once.
Why Incoho
| Incoho | Gorgias / Zendesk | Doing it yourself | |
|---|---|---|---|
| Setup time | 2 minutes | 2+ weeks | N/A |
| Starts at | $49/mo | $300+/mo | $0 (your time) |
| AI drafts replies | Yes | Limited / add-on | No |
| Learns your voice | Yes | No | N/A |
| Works with any email | Yes (IMAP/SMTP) | Limited integrations | Yes |
| Auto-send with safety | Yes | No | No |
2 hrs → 15 min
daily email time saved
9
smart categories out of the box
< 2 min
setup time, any provider
Early Access
We're inviting a small group of ecommerce merchants to try Incoho free. Get early access, shape the product, and lock in founder pricing.
Start Free Trial30-Day Pro Trial
No credit card required
2-Minute Setup
Connect any email provider
Cancel Anytime
No lock-in, no risk
Support
Incoho is built for small ecommerce merchants, not enterprise. Setup takes 2 minutes, not 2 weeks. Starts at $49/mo, not $300. And the AI actually drafts responses — not just tags tickets.
Yes. Any provider with IMAP/SMTP — Gmail, Outlook, Zoho, Titan, Yahoo, custom domains. If you can send and receive email with it, Incoho can connect to it.
Incoho reads incoming emails via IMAP, classifies them into 9 categories with AI (returns, shipping, order status, wholesale, and more), and drafts a personalized response using your store policies and brand voice. You approve every reply before anything is sent.
Absolutely. Your email credentials are encrypted with bank-grade encryption via Supabase Vault. We never store email content long-term — emails are processed, drafts are generated, and raw content is discarded.
Yes. You can edit your Knowledge Base to define store policies, return windows, shipping info, discount codes, and more. You can also correct classifications directly from the dashboard — every correction trains the AI to get smarter over time.
You review every draft before it goes out. From the dashboard you can edit the response inline, skip it, or reclassify the email entirely. Angry customers are always escalated to you automatically. You are always in control.
No. Incoho runs entirely in your browser. Sign up, connect your email credentials, and you are ready to go — setup takes under 2 minutes.
30-day Pro trial with 2,000 emails. No credit card. Set up in under 2 minutes.