Draft instantly.
Send confidently.
Incoho reads your customer emails, classifies them into 10 categories, and drafts replies using your store policies and brand voice. You approve. It sends.
14-day Pro trial · 200 emails · No credit card required
2 min
Setup time
10
Smart categories
94%
Avg. confidence
How it works
Three steps to inbox zero
Connect any inbox
IMAP/SMTP works with Gmail, Outlook, Zoho, Titan, any provider. Live in 2 minutes.
AI classifies & drafts
10 categories. Your brand voice. Your discount codes. Learns from every correction you make.
Approve or auto-send
One-click approve. Edit inline. Or enable auto-send for high-confidence replies.
Features
Built for merchants,
not enterprise IT
Smart Classification
10 categories out of the box. Returns, shipping, wholesale, influencer, spam, and more. Learns from every correction.
Brand Voice & Policies
Your tone, your coupon codes, your return policy. Every draft sounds like you wrote it.
Conversation Threads
Full email history. Context-aware drafts for follow-ups. Reply without leaving the dashboard.
Auto-Send with Guardrails
Unlocks after 5 manual approvals. Angry customers always escalated. Business hours enforced.
Analytics Dashboard
Track time saved, automation rate, category breakdown. See how Incoho performs over time.
Knowledge Base
Import policies by crawling your website or uploading files. Edit per-category in a visual editor.
Works with any email provider
Built for you
Who uses Incoho?
Solo founders
Returns, shipping, order status emails eat your mornings. Get that time back.
Small teams
Your team juggles support alongside everything else. Let AI handle the repetitive replies.
Growing brands
Need better support but can't justify $300/mo for Zendesk. Incoho starts at $49/mo.
Why Incoho
How we compare
| Incoho | Gorgias / Zendesk | Manual | |
|---|---|---|---|
| Setup time | 2 minutes | 2+ weeks | N/A |
| Starting price | $49/mo | $300+/mo | Your time |
| AI drafts replies | Yes | Limited add-on | No |
| Learns your voice | Yes | No | N/A |
| Any email provider | IMAP/SMTP | Limited | Yes |
| Auto-send | With safety gates | No | No |
Ready to stop drowning
in customer emails?
14-day Pro trial with 200 emails. No credit card. Set up in under 2 minutes.
Questions
Frequently asked questions
Incoho is built for small ecommerce merchants, not enterprise. Setup takes 2 minutes, not 2 weeks. Starts at $49/mo, not $300. And the AI actually drafts responses, not just tags tickets.
Yes. Any provider with IMAP/SMTP: Gmail, Outlook, Zoho, Titan, Yahoo, custom domains. Gmail and Google Workspace users can connect with one click using Google OAuth — no app password needed. For other providers, use your email password or app password.
Incoho reads incoming emails via IMAP, classifies them into 10 categories with AI (returns, shipping, order status, wholesale, spam, and more), and drafts a personalized response using your store policies and brand voice. Spam is auto-skipped. You review and approve drafts, or enable auto-send for high-confidence responses with a configurable delay.
Absolutely. Your email credentials are encrypted with bank-grade encryption via Supabase Vault. We never store email content long-term. Emails are processed, drafts are generated, and raw content is discarded.
Yes. Edit your Knowledge Base to define store policies, return windows, shipping info, discount codes, and more. Correct classifications directly from the dashboard. Every correction is used as a learning example to improve future classifications over time.
You review every draft before it goes out. Edit the response inline, skip it, or reclassify the email entirely. Angry customers are always escalated to you automatically. You are always in control.
Yes! If you use Gmail or Google Workspace, click "Connect Gmail with Google" during onboarding. No app password needed. For other providers (Outlook, Zoho, Titan), use your email password or app password.
Yes. The dashboard is fully responsive — approve emails, check analytics, and manage settings from your phone.
Yes. Incoho follows your device preference by default. You can manually toggle between light and dark mode from the dashboard sidebar.
No. Incoho runs entirely in your browser. Sign up, connect your email credentials, and you are ready to go. Setup takes under 2 minutes.
Incoho checks your inbox every minute. New emails are classified and drafted within 1-2 minutes of arrival. If you have auto-send enabled, responses are sent after your configured delay (default 15 minutes), giving you time to review.