Pricing
Invest in your
customer experience
Start free with 25 emails. Upgrade when you need more power.
No contracts. Cancel anytime.
Free
25 emails/month / 1 account
- 25 AI-processed emails/month
- 1 email account
- AI classification & drafting (approve or skip each reply)
- Knowledge Base editor + website import + file upload
- View customer attachments inline (images, PDFs, docs)
- Auto-append email signature on replies
- Sandbox (10 tests/day)
- Mobile responsive dashboard
Starter
500 emails/month / 2 accounts
- 500 emails/month
- 2 email accounts
- Auto-send approved drafts (unlocks after 5 manual approvals)
- Instant alert when an email is escalated
- Custom reply composer (write a freeform response instead of approving the AI draft)
- AI learns from your category corrections
- Full analytics dashboard
- Daily digest + new-draft email notifications
- Bulk actions & keyboard shortcuts
- Sender blocklist (silence unwanted senders)
- Threads page (see multi-message conversations)
- Sandbox (20 tests/day)
Pro
Most Popular2,000 emails/month / 5 accounts
- Everything in Starter
- 2,000 emails/month
- 5 email accounts
- Brand voice + discount-code injection (AI adapts drafts)
- Per-category auto-send controls (e.g. auto-send RETURNS but not WHOLESALE)
- Auto-send business-hours window (e.g. 9am–6pm only)
- Inline conversation view (full thread history stacked on each task)
- Internal notes (private per-task memos)
- Sandbox (50 tests/day)
Business
5,000 emails/month / unlimited accounts
- Everything in Pro
- 5,000 emails/month
- Unlimited email accounts
- CSV export of all email tasks
- Priority support
- Sandbox (100 tests/day)
Enterprise
Need more than 5,000 emails/month?
Custom pricing, dedicated onboarding, and SLA. Built for high-volume merchants.
Questions
Pricing FAQ
Yes. You can upgrade or downgrade at any time from your dashboard under Settings > Billing. When you upgrade, the new plan starts immediately and you are charged a prorated amount. When you downgrade, the change takes effect at the end of your current billing period.
No contracts, ever. All plans are month-to-month. You can cancel anytime from your dashboard and your subscription will end at the close of the current billing period. No cancellation fees.
When you reach your monthly email limit, Incoho stops processing new incoming emails until your next billing cycle. You will still have full access to your dashboard, existing drafts, and all previously processed emails. We send you a notification when you reach 80% of your limit so you can upgrade if needed.
No. You get a 14-day Pro trial with 200 emails and all Pro features — no credit card required. Sign up, connect your inbox, and start using Incoho immediately.
We accept all major credit and debit cards (Visa, Mastercard, American Express) through Stripe. All payments are processed securely — we never store your card details.
If you are not satisfied within the first 14 days of a paid plan, contact us at support@incoho.ai and we will issue a full refund. After 14 days, fees are non-refundable, but you can cancel anytime to prevent future charges.
Absolutely! Visit our contact page or email hello@incoho.ai to schedule a walkthrough. We are happy to show you how Incoho works with your specific email workflow.